Making a Booking
Fax us on +44 (0) 1793 702 937, e-mail on info@ich.uk.com or phone on +44 (0) 1793 702 439 for details of any course.

Post or fax a completed booking form with a deposit of £200.00 per student or the full fees to: The Administration Manager, ICH, MORRIS OWEN HOUSE, 43-45 DEVIZES ROAD, SWINDON, WILTSHIRE, SN1 4BG, UK.

ICH will then send a confirmation of booking and an invoice for the total amount owing, to be payable within 30 days before the start date of the course. All fees must be paid in full before your course starts. If payment in full has not been received, you will not be allowed to start your course.

When the final amount has been paid, ICH will send a receipt together with an information pack relating to the course. The pack will contain vital information concerning what to bring, airport transfer details and pocket money information.

All student arrival & departure details must be communicated to ICH no later than 14 days before the start of the course.

Travel
All travel details must be finalised at least 2 weeks prior to the start of the course. Any changes after this time, will incur an administration charge of £15.00.

Conditions
All course places will be confirmed when either the deposit or full fees have been received. Payment of the deposit fee is regarded as acceptance of the booking terms & conditions and is non-refundable.

Cancellation
If a booking is cancelled, ICH must be notified in writing. All cancellations will be acknowledged in writing and incur the following charges:
30 days before course begins 50% of total course fee
14 days before course begins 100% of total course fee
Once the course has commenced, no refunds will be given.

Acceptance Conditions
ICH accepts students on the assumption that they are of sound health.

Injury/loss
ICH does not accept responsibility for personal injury or for loss or damage to personal property unless it is due to the negligence of ICH or its employees. Any valuables should be left at home. ICH do not accept responsibility for events outside the control of the company such as strikes, bad weather, war, transportation delays, sickness or quarantine.

Behaviour
The admission of a student is conditional on acceptance of these terms & conditions and of the rules published by each venue. While every effort will be made to contact parents or guardians regarding serious breaches of centre rules, the Course Director may at his/her discretion impose sanctions, including suspension or expulsion. ICH reserves the right to dismiss any student whose standard of conduct is unsatisfactory at the discretion of the Course Director. There will be no refund of fees in cases of expulsion.

Damage
All students are liable for loss or damage for which they are responsible and will have to pay the full cost of replacement. Therefore, ICH shall take a deposit of £30.00 returnable at the end of the course provided there has been no damage to centre property.

Airport Transfers
ICH provides a meet & greet service together with transportation to all centres. A full list of dates, times and charges are listed within the ‘Centres & Fees’ information. At the airports, all ICH staff wear a uniform and carry large ICH signs.

Health & Safety
ICH operates a rigorous Health & Safety policy. Staff undergo a period of training & orientation prior to students arriving at each centre. All the relevant student: teacher ratios are adhered to as set out by the Children’s Act and relevant governing bodies of language travel courses such as ARELS.

Medical
Each centre has a fully-qualified first-aider on site. In addition all centres have excellent links with local accident & emergency facilities.

Food
All centres provide tasty nutritious meals with a choice of hot or cold food. All dietary requirements are also catered for at each centre.

Disclaimer
All information provided by ICH is the responsibility of ICH LTD. The details are published in good faith as of October 2006. ICH reserves the right to alter any particulars such as fees at the discretions of the company.

ICH reserves the right to cancel any course or close any centre for whatever reason. Should this be necessary, ICH shall offer either a full refund or an alternative course for the same value.

Insurance
PLEASE NOTE: ICH strongly advise that students take out medical and travel insurance cover prior to the date of travel. You may make your own arrangements or you can take out an ICH weekly insurance cover policy should this be required.

The ICH insurance policy covers the following areas:
Medical & associated expenses
Cancellation/curtailment
Personal accident Baggage, clothes & personal effects
Loss of money
Travel delay

If you would like to take advantage of the ICH insurance policy please complete the relevant section within the Booking Form.

ICH is proud to be affiliated and associated with the following travel organisations: